Nysonik
Omnichannel support platform. Email, live chat, Instagram, voice and Shopify threads land in one inbox, with AI assistants over the top.
Three years across TypeScript, Next.js, Python and FastAPI. Now at Nysonian, writing AI features over PostgreSQL databases holding millions of customer records.
Fig 00 · The retrieval pipeline
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I work at both ends of a product. Schema design, REST boundaries, authentication and query plans at one end. Retrieval pipelines, agent workflows and model inference at the other. On more than one product I have owned all of it alone, from the first migration to the release.
The shape of the retrieval work at Nysonian. Staff ask about the business in plain language, and the answer comes from millions of customer records instead of a SQL query they had to write.
Omnichannel support platform. Email, live chat, Instagram, voice and Shopify threads land in one inbox, with AI assistants over the top.
Workspace for sales development teams. Prioritized call queues, sequences across channels and meeting handoff to account executives.
Drafts messages in your own voice inside LinkedIn, Gmail, Discord, Upwork and Fiverr, as a web app and a Chrome extension.